Our Team

Spokane Valley, Washington

Product-focused operations and analytics professional with a strong track record of improving systems, workflows, and user experiences. Brings a practical, data-driven approach to product ownership, aligning business goals with what users need.

Prior to joining Avvento

Before joining Avvento, Mike worked across application design, product management, and call center operations, collaborating with cross-functional teams to identify system gaps, improve user experiences, and streamline workflows in ways that better served both customers and the business.

Areas of Expertise

• Product Ownership & Backlog Prioritization
• Product Strategy & Feature Development
• Data Analytics & Product Insights
• Process Optimization & System Design
• Requirements Gathering & Stakeholder Alignment
• Customer Journey Mapping & Pain Point Identification
• Cross-Functional Collaboration (Ops, Tech, Business)

Education

Master of Science Information Technology Management, WGU

Olympia, Washington

Todd Larson is a Senior Consultant at Avvento Consulting, specializing in cybersecurity, regulatory compliance, and enterprise risk management across public and private sector organizations, including healthcare. He brings over 25 years of experience guiding organizations through complex regulatory frameworks, including HIPAA, NIST SP 800-53, CJIS, IRS Publication 1075, and CMS MARS-E.

Prior to Joining Aveento
Todd served as Risk Management Officer (RMO) at the Washington Health Benefit Exchange (WAHBE), HIPAA Security Rule Program Manager at the Department of Social and Health Services (DSHS), Senior Performance Auditor at the Washington State Auditor’s Office (SAO), and IT Audit Program Manager at the Department of Revenue (DOR). He began his career with Deloitte Touche Tohmatsu (DTT) in Tokyo, Japan, conducting bilingual IT audits and SOX 404 compliance engagements for global financial firms.

Areas of Expertise
• Regulatory Compliance Audits and Readiness Assessments
• Enterprise Risk Management Programs
• IT Audit and Consulting
• Security Program Development
• Policy and Governance Frameworks Development
• Forensic Investigations

Education
• Executive MPA, University of Washington (2014)
• BA, Management Information Systems, Washington State University (2001)

Certifications

• Certified Information Systems Security Professional (CISSP)
• Certified Internal Auditor (CIA)
• Certified Fraud Examiner (CFE)
• ACL Certified Data Analyst (ACDA)

Mechanicsburg, Pennsylvania

Parampreet Singh is a digital accessibility leader with over 15 years of experience leading enterprise accessibility transformation across regulated industries, including insurance, public sector, and health systems. Parampreet brings a unique combination of executive product leadership, technical depth, and regulatory expertise, allowing him to translate policy into enforceable system behavior and operational standards. He has partnered with executive leadership, system integrators, and cross-functional teams to align accessibility with business priorities, delivery outcomes, and long-term digital strategy.

Prior to Joining Aveento
He has led the integration of WCAG 2.2 AA standards into end-to-end SDLC governance, enabling organizations to reduce regulatory risk, eliminate costly late-stage remediation, and deliver inclusive digital experiences at scale. His leadership has driven measurable outcomes, including advancing enterprise accessibility programs to Digital Accessibility Maturity Model (DAMM) Level 4 and achieving top-tier global accessibility performance benchmarks.

Areas of Expertise
• Accessibility governance, compliance, and DAMM-driven program maturity
• Product ownership and end-to-end SDLC leadership across regulated environments
• WCAG 2.2 AA implementation through design systems and accessible architecture
• Accessibility testing, risk assessment, and VPAT/ACR readiness
• Vendor oversight, executive stakeholder alignment, and cross-functional leadership

Education
• Bachelor of Computer Science & Engineering

Certifications

• Certified Professional in Web Accessibility (CPWA)
• Certified SAFe Product Owner / Product Manager

Boise, Idaho

Natoshia Erickson is a healthcare integration and interoperability leader with more than 15 years of experience leading complex transformation initiatives across Medicaid, managed care, health information technology, and public-sector programs. She specializes in helping organizations align policy, technology, operations, and governance to advance interoperability, regulatory compliance, and whole-person care. Natoshia is recognized for translating complex federal and state requirements into practical implementation strategies that organizations can successfully execute and sustain. Her experience spans CMS interoperability regulations, API implementation, health information exchange, eligibility and enrollment modernization, consent management, and enterprise transformation initiatives across healthcare and human services ecosystems.

Prior to Joining Aveento
Prior to joining Avvento, Natoshia served in leadership roles supporting state Medicaid agencies, health insurance exchanges, managed care organizations, provider networks, and healthcare technology companies. Her work has included FHIR interoperability compliance, eligibility modernization, data exchange implementation, population health analytics, and large-scale program delivery.

Areas of Expertise
• Healthcare interoperability
• Medicaid transformation
• Program management
• Data exchange strategy
• FHIR implementation
• Data governance
• Organizational readiness
• Regulatory compliance

Education
Master of Healthcare Leadership, Western Governors University
Bachelor of Arts, Healthcare Leadership, University of Washington

Certifications

• Certified Scrum Product Owner (CSPO)

Tacoma, Washington

Melissa Zuniga-Espinoza is a cybersecurity and risk management professional with over ten years of experience supporting government organizations in regulatory compliance, security program development, and enterprise risk management. She has extensive expertise in both strategic cybersecurity governance and operational security, including incident response and implementation of security frameworks.

Prior to Joining Aveento
Prior to joining Avvento, Melissa held senior cybersecurity roles with a WA state agency and a State based Exchange, where she conducted comprehensive security assessments across on-premise and cloud environments, supported compliance initiatives, and led operational security functions.

Areas of Expertise
• Cybersecurity Risk Management
• Regulatory Compliance and Security Frameworks (NIST, CMS, IRS Publication 1075)
• Security Program and Policy Development
• Vulnerability Management and Risk Mitigation
• Incident Response and Security Operations

Education
• Master of Science, Management and Leadership – Western Governors University
• Bachelor of Arts, Business Administration (Accounting and Management Information Systems) – Saint Martin’s University

Certifications

• Certified Information Systems Security Professional (CISSP) – ISC2 2023
• Certified in Cybersecurity (CC) – ISC2 2023
• Information Technology Infrastructure Library (ITIL) v4 – AXELOS 2021
• Certified Scrum Product Owner (CSPO) – Scrum Alliance 2020

Olympia, WA

Shaina is a Senior Consultant with Avvento who has led the development and coordination of training initiatives within state health exchange environments. Her role centers on strengthening organizational readiness, streamlining communication, and enabling effective implementation of complex healthcare initiatives.

Prior to Joining Avvento

A seasoned Training Development Manager and Program Coordinator for state health exchanges, Shaina brings extensive experience designing and implementing large-scale training programs that support complex healthcare systems and regulatory environments. Their work drives operational excellence, stakeholder alignment, and improved service delivery by translating policy and technical requirements into practical, scalable learning solutions.

Areas of Expertise

· Program Coordination

· Training Development and Facilitation

· Business Process Development

· Health Benefit Exchange

· Cross-functional Engagement and Communication

Education

Bachelor of Arts, The Evergreen State College

Certifications

Organizational Change Management, Prosci, 2023

Diversity, Equity, Inclusion Foundations, 2020

Lean Green Belt Practitioner, 2018

Sambini Pyla is a Senior Quality Assurance Consultant with over 20 years of experience delivering quality solutions for state government, enterprise, and health insurance exchange programs. She specializes in test strategy, release readiness, and stakeholder collaboration to drive business-aligned outcomes. She serves as a Subject Matter Expert (SME) for Health Insurance Exchange (HIX) and Medicaid systems, providing domain leadership and guidance across initiatives.

Prior to Joining Aveento
Prior to joining Aveento Consulting, Sambini served as a Technical Test Lead at the Washington Health Benefit Exchange, supporting modernization and Agile initiatives. She also held QA leadership and analyst roles with the Washington State Employment Security Department and Tata Consultancy Services, supporting clients across the U.S. and internationally.

Areas of Expertise
• QA strategy, test planning, risk management, and lifecycle quality improvement
• Functional, regression, integration, and release testing across the SDLC
• Automation and regression planning to improve efficiency and coverage
• Agile sprint planning, estimation, and QA best practices
• API, data validation, and system integration testing
• SME leadership for HIX and Medicaid systems
• QA support for Azure cloud modernization initiatives

Education
• Bachelor of Engineering

Certifications

ISTQB Certified Tester

•  Foundation Level (CTFL)
• Advanced Level Technical Test Analyst (CTAL-TTA)

Olympia, Washington

With over 11 years of experience working with Health Benefit Exchanges, Raveen is a strategic leader who focuses on delivering quality products and features while keeping product and program integrity. She brings an in-depth functional and technical understanding of state-based exchange platforms along with Medicaid/Medicare eligibility/enrollment fundamentals.

Throughout her career, Raveen has worked closely with system integrator teams (Deloitte & Get Insured) to ensure delivered products align with organizational expectations. She has extensive experience partnering with state and federal agencies to deliver business and technical implementations for the continued success of key Exchange milestones. She has a strong ability to build cross-functional teams capable of delivering high-quality solutions that align with the organization’s vision and priorities.

Areas of Expertise

Product Management Relationship Management Product Optimization

Project Management Stakeholder Management Roadmap Development

Business Process Design Vendor Management Execution & Problem Solving

Functional Analysis Agile / Waterfall SDLC Leadership & Team Management

Education

Graduate Certificate in Health Administration, Eastern Washington University

Bachelors in Biochemistry, University of Washington

Certifications

Project Management Professional, Project Management Institute

Certified Scrum Master

Clackamas County, Oregon

Matt brings 15+ years of experience in program and project management. He has led large, complex initiatives specializing driving value through workflow optimization, organizational transformation, and advanced analytics.

Prior to Joining Aveento
Matt has added value at a variety of government and healthcare organizations.  He led the project to deploy Oregon Department of Corrections first ever EHR.   He built clinical products for Providence Health and Services such as a chronic pain program, palliative care redesign, and sepsis care standardization.  He has helped CareOregon, OR Dept of Education, OR Dept of State Lands, and many more.

Areas of Expertise
• Health IT and Health Information Exchange
• Program and Project Management
• Strategic planning and facilitation
• Workflow Optimization 

Education
• Masters in Business Administration, University of Portland 

Certifications

• Prosci Change Management, 2024
• Epic Clindoc, 2010 
• LEAN, CAP, Workout, 2009 

Olympia, Washington

Damon leads Avvento’s US cybersecurity line of service, providing executive-level coordination, governance structure development, and strategic delivery oversight for complex programs, including statewide crisis response system implementation. With over 14 years of experience leading complex, high-impact initiatives across state government and public sector environments. Damon is a strategic leader recognized for guiding cross-functional teams through large-scale transformation efforts in behavioral health, health IT, cybersecurity, and enterprise modernization.

Prior to joining Avvento

Damon served as Cyber Security Strategy & Planning Manager leading enterprise-wide planning initiatives and advancing strategic direction for cybersecurity, privacy, and risk management. His experience also includes PM and leadership roles supporting the Washington State Governor’s Office, Washington Health Care Authority, California Health Benefit Exchange, Arizona Public Safety Personnel Retirement System, and Oregon Department of Human Services.

Areas of Expertise

Executive program leadership – Enterprise governance frameworks – Strategic planning & execution – Large-scale project delivery – Cross-agency coordination – Executive and agency alignment – SDLC oversight – Organizational transformation – Lean value stream mapping – Project management

Education

Master of Business Administration, Saint Martin’s University

Bachelors in Business Management, Saint Martin’s University

Certifications

Certified Information Systems Security Professional (CISSP) – ISC2 2026

Certified Scrum Master (CSM) – Scrum Alliance

Certified Chaos Engineering Practitioner (CCEP) – Gremlin

Olympia, Washington

Katie Delgado is a business analysis and organizational change management leader with more than 20 years of experience supporting large-scale technology and transformation initiatives in the public sector. She focuses on system adoption and operational readiness, aligning processes, technology, and people to improve service delivery and drive measurable outcomes.

Prior to joining Avvento

Katie held key roles with the Washington State Health Care Authority, Department of Social and Health Services, and Association of Washington Cities, where she supported major system implementations, including Medicaid and learning management systems, with a focus on readiness, training, and adoption. Since joining Avvento, she has supported initiatives for the Washington State Department of Children, Youth, and Families CCWIS program and California’s CalSAWS program, leading stakeholder engagement, training coordination, and operational readiness activities to support successful system implementation.

Areas of Expertise

• Business analysis and requirements gathering
• Organizational change management
• System implementation & integration
• Process improvement & reengineering
• Stakeholder engagement
• Curriculum development & instructional design
• Adult learning & eLearning

Education

Saint Martin’s University, B.A., Psychology and Sociology, cum laude

Certifications

• Prosci Certified Change Practitioner, 2020
• Certified ScrumMaster (CSM), 2020

Olympia, Washington

Marie Carney is a healthcare and technology executive with more than 25 years of experience across healthcare and information technology. She partners with state government and health system leaders to shape complex initiatives, with a focus on enterprise strategy, planning, and building high-performing teams grounded in trust, clarity, and shared purpose to deliver sustainable, human-centered outcomes.

Prior to Joining Aveento
Marie served in senior leadership roles within Washington State, including an appointment to the Health and Human Services (HHS) Coalition, where she supported enterprise health IT strategy and cross-agency transformation efforts. She has also led clinical systems and informatics initiatives across academic medical and health system settings.

Areas of Expertise
• Electronic health record lifecycle management
• Health IT modernization
• Clinical and operational informatics
• Cross-agency governance
• Enterprise team leadership
• Human-centered design
• Procurement and competitive solicitation
• Washington State government processes

Education

Bachelor of Arts, Psychology, Sociology & Cultural Anthropology, St. Martin’s University
Graduate Studies: Health Administration (St. Joseph’s College); Leading Public Innovation & Human-Centered Design (University of Washington); End-of-Life Support (University of Vermont)

Certifications

• Project Management Professional, PMP (Project Management Institute)
• Lean Healthcare (Virginia Mason Institute)
• EpicCare Ambulatory; MyChart; Specialty-Specific Setup (Epic Systems Corporation)

Sacramento, California

Natalia Lopez is an Operations and Finance Analyst supporting core project administration and financial coordination activities, including client invoicing, reimbursement processing, and project setup and maintenance in Harvest. She assists with budget and expense tracking to support project financial visibility and operational efficiency. Her responsibilities also include managing invoice distribution and receipt workflows, contributing to routine financial reporting, and coordinating client communications as needed to support smooth project operations.

Areas of Expertise

• Project financial coordination and operational support
• Client invoicing and reimbursement processing
• Project setup and administration in Harvest
• Budget and expense tracking support
• Financial reporting and data organization
• Accounts receivable and invoice management workflows
• Cross-functional coordination and client communication
• Administrative support for project operations and finance functions

Education

Bachelor of Science in Health Science, California State University, Sacramento

Snoqualmie, Washington

Product leader with 10+ years of experience driving large-scale digital platforms in healthcare and public sector environments. Known for leading complex initiatives across eligibility, enrollment, and case management systems that improve access, reduce costs, and deliver measurable outcomes at scale. 

Prior to Joining Aveento
Jonathan led product strategy and delivery for the Washington Health Benefit Exchange, including implementation of a state premium subsidy program that delivered $50M+ in savings and supported 50,000+ enrollees. He played a key role in modernizing eligibility and enrollment systems to improve access, affordability, and operational efficiency.

Areas of Expertise
• Health & Human Service Systems
• Product Strategy and Delivery
• Large-Scale System Modernization
• Stakeholder Alignment & Executive Communication
• Data-Driven Decision Making & Analytics

Education
• Business Administration & Management, Centralia College

Certifications

• Enterprise Agile Coach, ICAgile, 2023 
• Certified Product Manager, Product School, 2022 
• Foundations of Design Thinking, IDEO, 2022 
• Product Analytics Certification, Product School, 2021